Basic licenses usually cover incident management, while "Pro" or "Enterprise" tiers add Change Management, Asset Management (CMDB), and advanced automation.
The industry is slowly moving toward "consumption-based" or "outcome-based" pricing. Instead of paying per seat, you might pay per ticket resolved or per active user per month. This is ideal for rapidly growing startups but requires careful monitoring to ensure costs don't spiral during high-volume months. service desk licence
Guaranteed access for every agent; no "lockouts" during peak hours. Basic licenses usually cover incident management