Here’s a professional and constructive review you can use or adapt, depending on where you want to post it (e.g., SAP Community, Google Play, or an internal ticketing system).

Reliable once connected, but frustrating initial setup due to sapstartsrv issue

Sapstartsrv is a service that runs on SAP systems, responsible for starting and managing SAP services, such as the SAP database, SAP gateway, and other related components. It acts as a central control point for SAP system startup and shutdown procedures.

This is the most common cause. If sapstartsrv isn't running, you cannot use sapcontrol or the MMC to manage the instance.