| Metric | 2022 (pre‑controversy) | 2023 (after audit) | Change | |--------|-----------------------|--------------------|--------| | | 14 % | 15.3 % | +1.3 pp | | Latina managers (percentage of total managers) | 8 % | 8.2 % | +0.2 pp | | Average promotion time (Latina vs. non‑Latina) | 24 months vs. 19 months | 23 months vs. 19 months | Small improvement for Latina staff, but still longer | | Customer satisfaction scores (Latina‑focused focus groups) | 71 % “very satisfied” | 77 % “very satisfied” | +6 pp (after updated product displays & staff training) |
On TikTok and Reddit, there is a large volume of "storytime" content where former employees (often Latina creators) share "retail trauma" mixed with helpful insider tips. latinaabuse sephora