Nequi Forget | Password ((top))

Are you having trouble accessing your Naija Nequi account because you've forgotten your password? Don't worry, it's a common issue that can be resolved quickly and easily. In this write-up, we'll walk you through the simple process of resetting your Naija Nequi password.

| Problem | Solution | | :--- | :--- | | | You entered the wrong ID number or phone number. Double-check. If you have multiple phone numbers, try the one you used to open Nequi. | | SMS code never arrives | Wait 2 minutes, then request a new code. Restart your phone. Ensure your SIM card has credit or an active plan to receive texts. | | “Weak password” error | Your password isn't complex enough. Add a symbol (like @ or #) and mix uppercase/lowercase letters. | | Account is blocked | After 5 failed login attempts, Nequi blocks the account for 1 hour. Wait 60 minutes, then try the “Forgot password” flow again. | nequi forget password

You don’t have to wait for the timer to expire. You can select "Cambiar clave" (Change password) to reset it immediately using facial recognition and get back in faster. 3. Special Scenarios: New Phone or Expired Password Are you having trouble accessing your Naija Nequi

To reset your password, Nequi must verify you are the real account owner. Make sure you have: | Problem | Solution | | :--- |

If you're unable to access the Naija Nequi app, you can also reset your password using the USSD code: