: Locate the specific device that is locked and select View BitLocker Keys to see the 48-digit recovery password. For IT Administrators
: Open a web browser on another device and go to myaccount.microsoft.com. azure ad bitlocker recovery key
| | Access Path | Typical Use Case | |----------|----------------|----------------------| | End User | My Account portal (https://mysignins.microsoft.com) → Devices → View BitLocker keys | Unlocking own device after recovery prompt | | IT Admin (Helpdesk) | Microsoft Entra admin center → Devices → Select device → Show Recovery Key | Assist user who cannot log in | | Global/Intune Admin | Microsoft Intune portal (if MDM enrolled) → Devices → BitLocker recovery | Manage keys for organization-owned devices | : Locate the specific device that is locked
Historically, users would lose BitLocker keys, leading to data loss or expensive data recovery services. With Azure AD, if a user gets the dreaded "Blue BitLocker Screen" on startup, they can simply log in to aka.ms/mysecurityinfo or myaccount.microsoft.com on their phone, find their device, and retrieve the key instantly. It empowers users to solve their own crises without calling the Help Desk. With Azure AD, if a user gets the
: Match the Key ID shown on your locked computer screen with the one in the portal to ensure you are using the correct recovery password.