You can usually activate the Digital Key within the HSBC app settings once you have logged in one last time.
If the basic troubleshooting steps don't resolve the issue, try: hsbc physical secure key not working
Physical damage is a major security risk. If the screen is cracked or the buttons are sticky, the device is compromised. HSBC will consider this a security risk, and you should stop using it immediately. You can usually activate the Digital Key within
I’m experiencing an issue with my HSBC physical Secure Key device. When trying to log in or generate a security code, the device either displays an error message, shows a blank screen, or does not respond at all. HSBC will consider this a security risk, and
The HSBC Physical Secure Key is a small, token-like device that generates a unique code to verify your identity when logging in to your HSBC online banking account. It's an additional security measure to protect your account from unauthorized access.
If you have determined that the battery is dead or the device is locked/damaged, here is what to do:
Have you dropped it in water? Left it on a radiator? Smashed it against your keys in your pocket?