Research suggests that a significant portion of communication is non-verbal. The listener must signal to the speaker that they are engaged through physical cues.
Condense long stories into brief, actionable takeaways. 4 components of active listening
Attention is the physical and visual foundation of listening. It signals to the speaker that they have your undivided focus. Non-verbal cues validate the speaker's importance. Key Elements: 4 components of active listening
Lean slightly forward toward the speaker. Keep arms uncrossed. 4 components of active listening
Reflecting is the process of mirroring the speaker's message back to them. It uses your own words to confirm your understanding. This step corrects misconceptions before they cause errors. Key Elements: