If your HSBC Secure Key is locked (usually after three incorrect PIN entries), you will see a on its screen whenever you turn it on . To unlock it and set a new PIN, you must use the online banking reset function. How to Unlock a Physical Secure Key
HSBC uses two main types of multi-factor authentication devices: the (a plastic fob) and the Digital Secure Key (integrated into the HSBC Mobile Banking app). Both will lock up for security reasons if: hsbc secure key locked
– Many HSBC regions allow you to order a new Secure Key via online banking (if you can log in using another method, like SMS code or digital secure key in the app). If your HSBC Secure Key is locked (usually
A temporary system glitch de-synchronizes the app token data. Both will lock up for security reasons if: