This is the "Why" and "Who." The perspective defines the organization’s vision, mission, and values. It answers fundamental questions: What do we want to achieve? What is our unique value proposition? For example, an IT organization might adopt the perspective of being the "Most Innovative Digital Partner" in their industry.
You can adapt to market shifts (like AI or cloud migration) without collapsing the existing infrastructure. 4. The "Golden Rule" of ITIL Strategy itil strategy management