: You entered an incorrect PIN. Press the green button lightly to try again.
: The PIN you chose is too weak (e.g., 1111 or 1234). Choose a more complex 4 to 8-digit number. 2. Digital Secure Key (App) Troubleshooting hsbc secure key not working
"When the Key Fails: Usability, Downtime, and Security Trade-offs in Bank-Issued OTP Devices – A Case Study of HSBC Secure Key" : You entered an incorrect PIN
If your mobile app isn't generating codes or is giving you errors, check these settings. Secure Key Troubleshooting Guide - HSBC CIIOM hsbc secure key not working
: You cannot replace the battery yourself. You must order a new device by calling HSBC or visiting a branch. Alternatively, you can switch to the Digital Secure Key on your smartphone.