At Manulife New! | Genai

Manulife has emerged as a global leader in the deployment of Generative AI (GenAI), recently being named the by the Evident AI Index for Insurance . By early 2025, the firm had successfully scaled GenAI capabilities to 100% of its global workforce , achieving a 75% engagement rate among its 38,000+ employees.

Traditional automation (RPA, rules-based engines) has failed to address unstructured content. GenAI, particularly Large Language Models (LLMs) and multimodal AI, changes this. It allows Manulife to “read,” “summarize,” and “generate” human-quality text and data insights at scale. genai at manulife