: You can submit a formal support request through the IT & IvyLearn Help Ticket System.
Stuck on IvyLearn? Here’s Where to Go for Technical Assistance where can you go for technical assistance with ivylearn?
Many campuses offer local "EdTech" or IT offices for walk-in or email assistance: : You can submit a formal support request
The 24/7 chat support is not your professor or the campus IT desk. They are dedicated IvyLearn technicians who can see your account activity (with your permission) to diagnose issues. They are dedicated IvyLearn technicians who can see
Need immediate help? Log into IvyLearn right now, scroll down the left menu, and click . A technician is waiting.
Before you contact support, take a screenshot of the error message or a screen recording of what’s happening. Then, when you open the chat, type: "I need help. I am trying to [submit a quiz / upload a file], and I get error code [X]." This cuts troubleshooting time in half.