if you are a mid-sized enterprise (200–5,000 employees) in Healthcare, Education, Government, or Tech. You need ITIL best practices, you hate vendor lock-in, and you want a help desk that actually respects your time.
And that? That is exactly what Giva does. giva help desk
Also, the mobile app, while functional, lacks the polish of the desktop version. It is great for approving changes on the go, but difficult to run a full triage from your phone. if you are a mid-sized enterprise (200–5,000 employees)